VendoPad Terms of Service

A. Acceptance

By creating an account or using VendoPad, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.

B. Eligibility and your account

• You must provide accurate account and business information.
• You are responsible for protecting your password and your Google sign-in access.
• You are responsible for activity carried out under your account.
• Merchant accounts may require verification and approval before full access is granted.

C. Merchant responsibilities

• Accuracy of the business information you enter
• Operating your business lawfully
• The customer information you record and how you obtained it
• The receipts and invoices you generate and share
• Your own tax, accounting and record-keeping obligations
• Any information you publish in the public Directory

VendoPad is a software platform. Providing the software does not make VendoPad your accountant, lawyer, tax adviser or business partner.

D. Your business data

Your products, vehicles, sales, customers, debts, payments, expenses and reports remain your business records, and you remain responsible for their accuracy. VendoPad does not claim ownership of your customers’ personal data simply because you enter it into the app; we process it to provide the service to you.

E. Public Directory

• You control whether your business is publicly listed, using the Directory visibility setting.
• Public listing information must be accurate and must not be misleading.
• VendoPad may moderate, suspend, unlist or remove listings in line with the platform rules.
• The Directory is a discovery and contact feature only.
• VendoPad does not guarantee the transactions, quality, legality, availability, pricing or performance of listed businesses.

F. AI assistant

• The AI assistant is optional and read-only; it does not change your records.
• AI output is informational and may be inaccurate or incomplete.
• You remain responsible for any decision you make based on AI output.
• AI output is not professional accounting, legal, tax or financial advice.
• AI availability, models and limits may change.

G. Plans, payments and subscriptions

• VendoPad currently operates with plan tiers that control certain feature limits, such as how many products a merchant can hold.
• Online subscription payment processing is not currently active in the application. Plan pricing shown on the website is indicative and subject to change before launch.
• Paid subscription and payment functionality may be introduced later. When it is, the applicable terms and prices will be presented before you are charged.

H. Receipts and invoices

VendoPad provides tools to generate receipts, vehicle invoices, printable documents and WhatsApp share links. You remain responsible for legal compliance, tax requirements, the correctness of the document contents, and your communication with your customers.

I. Prohibited use

• Unlawful activity of any kind
• Fraud or misrepresentation
• Abuse or harassment of other users
• Impersonating another person or business
• Unauthorised access to other merchants' data
• Attempts to bypass security, authentication or access controls
• Malicious activity, including malware, scraping abuse or service disruption
• Misuse of the Directory, including fake or spam listings
• Uploading harmful, infringing or illegal content

J. Intellectual property

The VendoPad software, branding, user interface and documentation belong to VendoPad and its licensors. You may not copy, resell or reverse engineer them. You keep your own business content; you grant VendoPad only the permissions needed to host, process and display that content in order to operate the service for you.

K. Suspension and termination

VendoPad may suspend or terminate an account for violations of these Terms, fraud, security threats, abuse, or where required by law. You may stop using the service at any time, and you can contact us about closing your account.

L. Availability

We do not promise uninterrupted service. VendoPad may be affected by maintenance, outages, third-party provider failures, or temporary unavailability of individual features.

M. Disclaimers

VendoPad provides business management tools and does not guarantee any particular business outcome, profit figure or result. Reports, analytics and insights are generated from the data you enter and should be reviewed before being relied upon.

N. Limitation of liability

LEGAL REVIEW — DRAFT: subject to Nigerian legal review and review of applicable cross-border requirements before publication.

The responsibilities and limits described in sections C, D, F, L and M apply here: VendoPad provides business-management tools, not financial or legal advice or guaranteed business results. Merchants remain responsible for the data they enter, the account access and transactions they authorise, and reconciliation of their records. These responsibilities do not remove VendoPad’s own obligations under applicable law.

VendoPad will take reasonable care in providing the service and reasonable steps to maintain availability, but does not promise 100% uptime or uninterrupted access, as explained in section L. Third-party services may have their own terms and may experience failures; this does not exclude VendoPad’s responsibility for its own acts, omissions or legal obligations.

Only to the extent permitted by applicable law, including Nigerian law and mandatory applicable law of other jurisdictions, VendoPad’s liability for indirect or consequential losses arising from use of, or inability to use, the service is limited. This limitation does not restrict direct statutory remedies or any right or remedy that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, gross negligence or wilful misconduct, or any mandatory liability or obligation under consumer-protection or data-protection and privacy law.

If a service problem affects your records or access, contact support using the details in section Q. We will review the issue and seek an appropriate remedy, which may include correction or restoration where feasible. Support handling does not replace or restrict any remedy available under applicable law.

Legal review TODO — contract entity: confirm the contracting legal entity, registered address and required disclosures before publication.

Legal review TODO — liability cap: no monetary cap is proposed in this draft. Obtain Nigerian legal advice and review of applicable cross-border requirements on whether any cap is appropriate and lawful before proposing one.

O. Governing law and jurisdiction

LEGAL REVIEW — DRAFT: subject to Nigerian legal review and review of applicable cross-border requirements before publication.

O.1 Governing law. These Terms are governed by the laws of the Federal Republic of Nigeria, subject to mandatory applicable law of other jurisdictions.

O.2 International users. International users may access the platform and are responsible for complying with the local business laws applicable to their activities. Nothing in these Terms removes mandatory consumer, privacy or data-protection rights applicable to those users. Access does not represent an assurance of compliance with all laws worldwide or availability of every service in every jurisdiction.

O.3 Complaints and optional mediation. Please contact us first, where practicable, so we can try to resolve a complaint or dispute through support at help@vendopad.com or WhatsApp +234 806 304 4102. This request does not require you to delay urgent relief, miss a legal deadline or complete support handling before exercising a legal right.

If both parties agree, they may attempt mediation. Mediation is optional and consensual; neither party is required to participate or accept a proposed settlement.

O.4 Courts and jurisdiction. A dispute that is not resolved may be brought before a competent Nigerian court, subject to nonwaivable jurisdiction rights under the laws of other jurisdictions, including any right to use another competent court or forum that cannot lawfully be excluded.

O.5 Regulatory and statutory remedies. Nothing in these Terms prevents a complaint to a regulator, consumer-protection or data-protection authority, or restricts statutory remedies or other rights that cannot lawfully be waived. Support handling and optional mediation do not replace those rights or remedies.

P. Changes to these Terms

These Terms may change as VendoPad develops. The “Last updated” date at the top of this page will show when they last changed.

Q. Contact

Support and help: help@vendopad.com or WhatsApp +234 806 304 4102. General and business information: info@vendopad.com. Administrative correspondence only: admin@vendopad.com.